Do you lead an island existence?

You might think you’re in the service business, but you’re really in the information business.

Most businesses contain 'islands' of information. (If you've got mobile workers, you've got boats of information!). Customers inform you of their needs. Your dispatch operators inform your service providers of their tasks. The service providers inform you of the outcomes. Your alarm monitoring system informs you that a response is required. All this information gets passed on to your accounts department. And so on.

Getting that information from one island to another is time consuming and error-prone.

Not only does SMART give you one-time entry of new details, it can access existing details from your accounting, monitoring, or other systems. It can even exchange selected information with customers and service providers, using mobile data services or secure internet connection.

SMART builds superhighways between the islands so you can focus on running your business and delivering improved service to your customers. Instead of paddling your own canoe!

Introducing RemoteSmart and SmartNet

Now it's easy to provide secure remote access to your SMART system for customers, suppliers, or staff. Unlike some web-enabled systems, you can choose to make any or all of Smart's powerful functionality available to a remote user.

RemoteSmart enables you to remote users to view and operate your Smart system. Tight security ensures that that only see information that concerns them, and can only take the actions you choose. Any authorised person with a broadband internet connection can be connected in seconds. For further details, go here.

SmartNet links Smart systems together so that when, for example, your operator dispatches a job to a contractor it instantly appears in the contractor's Smart system. Only the information you choose is transmitted and received.

Get close to your customers by allowing them to book or track jobs or even reprint invoices. Eliminate overheads by allowing your suppliers to view and update their jobs in real time. Or allow your staff to perform their functions without coming to the office.

Information SuperHighways

Manually moving information between systems is time consuming and error prone, eating into precious profit margins and delaying collection of payment for your services. SMART provides these fast and efficient links to other office systems, suppliers, customers, and field workers.

Accounting Systems

MYOB - Export customer and supplier invoices from SMART to MYOB.
General Ledger - Export general ledger totals from SMART to Attache, MYOB, or QuickBooks.

Alarm Monitoring Systems

Integration with your alarm monitoring system ensures that billing is aligned with alarm status, maximising revenue and minimising refunds, and that operational data does not have to be re-keyed.

ADSW - fully integrated data entry and job despatch.
SIMS - importing Service Requests - import SIMS Service Requests to SMART as jobs and/or messages.
SIMS Synchronisation - copy SIMS account information into SMART.

Internal Reporting

SMART's industry standard database (Microsoft SQL Server) allows many popular reporting and data analysis tools (including Excel and Crystal Reports) to extract information without limits (access is password protected).

There are also several other ways of exporting Data from Smart as a text file which can be imported into almost any application.

External Communication

Mobile workers can be contacted using automated phone dialling, SMS, pagers, and Palm or PocketPC devices supplied by mobile data providers.

SmartNet andRemoteSmart enable key contractors and customers to be closely linked to your business, raising service levels and reducing duplicate data entry. (Comparing SmartNet and RemoteSmart)

You can also communicate with business partners using integrated Email or Zetafax.