Pricing

For most of our customers, Smart represents a significant business investment. Even so, our prices are a fraction of those charged for many systems which are much less capable than Smart, and we expect that your investment will produce a return almost immediately.

When considering the pricing below, please take a moment to check out the savings and benefits which are possible for your business.

These prices are current at August 2008 and subject to change without notice. 

Purchase v rental

• Purchase gives you immediate ownership of your Smart system.  Many lease brokers are able to arrange software leases, enabling you to spread the purchase cost. If you require ongoing support for your purchased system, an annual support fee applies (see below).
• Renting is instantly available (no credit checks are necessary) and bundles your support fees into a single monthly payment which is slightly less than a typical lease charge. At any time you can credit rental payments made in your first 12 months against outright purchase of your Smart system.

Please see below for further details .

System pricing

Terms and Conditions

Licence Agreement

This agreement has import details which specify the relationship between Skorpion and end users.  Please read it here.

Support Agreement

When you purchase our products you will be asked to enter into a support agreement at an annual fee of 15% of the purchase price (adjusted for CPI). Although this is not compulsory it entitles you to the following:

• Software upgrades. Our products continually change and evolve and you will find that upgrades offer you new levels of function and performance.
• Change requests (see Change Request Policy, below).
• Off-site support (i.e. support via phone, fax, or email) 24 hours a day, 7 days a week. We are proud of the quality of our support and invite you to contact Skorpion customers to confirm this.

Services not covered by a support agreement are chargeable at the hourly rate shown above.

On Site Support

On site support (i.e. the attendance of Skorpion staff at a location nominated by you) is a chargeable service. The charge may be waived at Skorpion's discretion where the principal purpose of the attendance is to discuss the business relationship between you and Skorpion. Terms are

• No minimum charge.
• Time charged ex our local office (if any) or our Sydney office if nearest, at standard hourly rate.
  • Where time is for travel outside normal business hours, Skorpion may elect to waive the charge.
  • Where the location is more than 200km from Skorpion's office, any necessary travel, accommodation, or meal expenses will be charged at cost.

Change Request Policy

As your needs evolve and grow you may find that you require a feature in one of our products which does not already exist (although we may be able to meet your needs by adjusting your system configuration).

• If you suggest a feature which we consider will be of value or interest to other customers, we will add it to the product at a time of our choosing (usually within about 6 months). There is no charge for this change.
• If you require a feature which is specific to your business and we we consider will not be of value or interest to other customers, we will charge you a proportion of the development cost and deliver the feature with the next scheduled upgrade (usually within about 3 months).
• If you require the implementation of a new feature immediately (for example to support the requirements of a new customer), we will charge you our full development cost. Depending on our workload and the size of the change it may be possible to deliver the feature within a few days.

If you require exclusive rights to the change requested (in other words, if you do not want other Smart users to have access to it)  the charge is double the development cost.

Where a charge applies we will give you a fixed price and obtain your approval before proceeding with the change.

Rental Agreement

You may purchase software manufactured by Skorpion (but not hardware, or software supplied by other parties) on a rental agreement. The terms are

• No credit check is applied
• Payment is required monthly, 3 months in advance.
• On receipt of payment you are provided with an enabling code which allows the software to operate until the end of the paid period.
• If your payments fall behind, the software will continue to operate but you will not be able to add new items (e.g. jobs or customers). You will be able to view, update, or print existing information.
• The rental rate includes support fees (see above).
• You can convert a rental to a purchase at any time. Payments made in the first 12 months will be credited against your purchase. The purchase price will be the original price adjusted annually for CPI.
• Your rental rate is adjusted annually by CPI change.

Escrow Agreement

If risk management is of concern to your business we will be pleased to enter into an agreement whereby a copy of our source code is held in escrow. This means that the source code is held by a third party (usually a legal firm or escrow specialist) and released to you should Skorpion become unable to continue support for your installation.

Fine Print

• All prices, terms, and conditions are subject to change without notice unless a specific written offer or agreement has been entered into.
• Prices exclude GST unless otherwise notified
• Ongoing charges adjusted annually for CPI.

© Skorpion Pty Ltd 2009