Savings and Benefits

For most of our customers, Smart represents a significant business investment. Even so, our prices are a fraction of those charged for many systems which are much less capable than Smart.

Our products were developed in consultation with companies like yours to ensure that the best solution was found to every issue rising from running a successful and profitable business in what is a very competitive environment.

Our research shows that businesses without sound systems in place simply leak money.

Skorpion’s products have the potential to provide your business with huge benefits by improving control room efficiency, enabling advanced management reporting, and streamlining administration.

The figures below draw on actual customer experience to show typical benefits from implementation of our systems.   We invite you translate them to your own environment by changing the figures to reflect your own usage.

 

Bill what you’re due

 

For better or worse, you’ve negotiated pricing agreements with your customers. But in a busy control room it’s all too easy for an operator to overlook a job, or incorrectly record job details.

If you miss billing

Per year, that’s …

2 alarm responses per week @$35 each

$3640

3 hours chargeable guard overtime per day (1 per shift) @$20 per hour

$21,900

1 hour chargeable technician time per day x 5 days @ $40 per hour

$10,400

10 monitored alarms @ $35 per month

$4,200

SMART can:

•  ensure that jobs cannot be dispatched until they’re entered into the system, no matter how busy the control room.

•  allow control room operators to easily update the status of the job as the patrol, guard, or technician arrives at the site, leaves the site, and advises the outcome of the job .

•  calculate charges   as soon as the job is completed,   ready for review before billing, (no more lost dockets!).

 

Pay what you should

Similarly, you’ve negotiated payment agreements with your employees and contractors. Without good systems in place, it’s hard to disagree with the amounts claimed on their timesheets or invoices. Let’s see what that can add up to.

If you overpay

Per year, that’s …

One contractor hour or alarm response per day @$20

$7.300

3 hours guard overtime per day (1 per shift) @$10 per hour

$10,950

SMART and QuickRoster can:

•  ensure that a payment obligation will not be incurred without the knowledge and confirmation of the

control room, and that payments are cross-matched with customer billing to ensure that jobs are always profitable.

•  give   customer confidence through accountability in the services provided   and reduce disputes between you , employees, contractors, and customers.

 

Collect what you’re owed

We all hate the chore of extracting payment from slow-paying customers. But if we don’t train them right from the start, customers will take just as long as you let them. The money which they owe you – and which you need to pay contractors, employees, and rent – has to be found somewhere. Most often, it means extending the overdraft. But it can also mean having to lease or borrow additional amounts for equipment purchases or maintenance.

If you have

Per year, that’s …

$50,000 worth of debtors at 60 days or over

$5,000

to service overdraft or lease borrowings

Any amount of debtors 180 days or over

Money we probably won’t get.

SMART can

•  benefit your bottom line by billing   the correct amount to the correct customer in a clear and unambiguous way

•  Enable administrative staff to respond immediately to customer queries with immediate, onscreen viewing of all details ensuring quicker response times to with less time spent searching for details.

•  Easily credit or recharge amounts, which have been billed incorrectly.

•  Issue statements and reminder notices to delinquent debtors.

 

Contain your costs

Administrative costs come straight off your bottom line. Maybe your control room staff have to work back at the end of their shift to tidy up the loose ends and paperwork. Or that junior you hired for one day a week to help out with the accounts just has to work more days a week.

If you pay

Per year, that’s …

1 hour overtime per control room shift @ $17 per hour

$12.410

2 additional days per week accounts junior @ $70 per day

$7,000



SMART can

•  Eliminate repetitive administrative work by allowing control room operators to update the system in real time   - as jobs proceed

•  Efficient customer service with all relevant information for jobs available on screen for immediate reconciliation of all aspects of   a job.

•  Produce accurate statistical   reports on demand to enable better management decisions to run you business.

 

Maximise your opportunities with SMART

 

Better systems add indirectly to your bottom line, too. Instead of being bogged down with paper processing and taking hours to respond to customer queries, here are some of the things your staff could be doing:

•  Servicing customers

•  Learning new skills

•  Collecting debts

•  Finding new business

 

A word about SmartNet and RemoteSmart:

These products provide automated communication between your control room and your customers or suppliers. We don't have any data yet on direct savings, but already control room operators tell us they're much better able to handle periods of peak demand, and accounts operators tell us that errors and disputes are significantly reduced.

© Skorpion Pty Ltd 2009