Dispatching with SmartNet
Instructions for dispatch
operatorsSmartNet is a system which
enables you to exchange jobs automatically with
other SMART control rooms, mobile workers using
SMS or email, or any authorised person or
company using a web browser.
You won't need to use Smart any differently
than you do now except that you won't need to
make or receive as many phone or radio calls,
faxes, or emails. And you won't have to key in
as many jobs.
Setup
These instructions apply to the Job Dispatch
window. If you are using the Field Monitor
window it is already configured for
you.
It's highly recommended that you set up your
dispatch window to show job details at the
bottom. Information about SmartNet
communication is displayed there.

If the job details are not already
displayed, press F2 while viewing the list of
jobs, and check the box labelled Show
details below job list.

You may need to close the Dispatch window
and open it again for the setting to take
effect. You may also need to make this change
for each service type if you use the Dispatch
window for more than one service type.
Receiving a SmartNet job
A job sent to you by SmartNet will
'magically' appear in your list of jobs.
You can set your system up to sound an
audible alarm if
you wish.

In the Job Details section below the job
list, all the details will appear in red

Once you open the job and view the details,
the text will return to its normal colour.
Receiving an update for the job
If a remote user updates the job, the words
Updated by remote user will
appear next to the job in the job list and it
will be marked with a red dot. You
can set your system up to sound an audible
alarm if you wish.

As with a new job, the job details below the
list will appear in red until you open the
job.
Updating a SmartNet job.
Update and complete the job as normal. Each
time you make a change it is sent to the job's
creator and possibly others involved in the job
(e.g. the customer).
At this time you should continue to obtain a
seal clearance manually, i.e. by calling the
alarm company or using the link they provide
you with. A future version of SmartNet will do
this automatically.
Dispatching via SmartNet
If you are dispatching work to a Service
Provider which accepts work via SmartNet, you
need to tell Smart their SmartNet
number.
- In the Service
Provider Details window, go to the
Auto Dispatch \SmartNet tab
- Set
Auto Despatch By to SmartNet, and
enter the provider's SmartNet number in the
box below:
Once the Service Provider is set up, simply
select them as usual. Once the dispatched time
is entered and from then on
until the job is complete, details will be sent
to the Provider any time you make a
change.
- A Service
Provider can access SmartNet using Smart or
Sendem.
Dispatching via email
To dispatch via email (e.g. to a mobile
phone or other device), simply set Auto
Dispatch By (previous section) to Email, and
enter the email address.
As with SmartNet, the job will
be emailed automatically once you have
selected the Service Provider and entered the
dispatched time. If the job details are
changed, the job is emailed again.
Instructions are included at the bottom of
the email which explain how the Service
Provider can reply to the email with brief
codes which are then used to update Smart
automatically with on- and off-site times and
outcomes.
Dispatching via SMS
If your company has set up an account
with an SMS provider, you can also dispatch a
job via SMS. The same procedure applies as when
dispatching via SmartNet or email. However due
to limitations with the SMS network, automated
replies are not possible.
Cancelling a job
If you cancel a despatched job, by
- Setting the Despatch Time to zero,
or
- Checking the 'abandoned' box, or
- Changing the provider which has
been allocated to the job
The provider receives a 'job cancelled'
message.
Rejecting a job
You reject a job request from another
control room by checking the 'Rejected' box
(this box only appears on jobs requested via
SmartNet). You may also add reasons for your
rejection in the 'Intial Status/Request' field.
The job will now be considered complete in your
system.
If you request a job from another control
room using SmartNet and that control room
rejects the job
- The Service Provider and Despatched
Date and Time are removed from the job (you
can see the original details in the Job
Change Record (Internal Notes tab) or the
Communications Log (press F5 in the list of
jobs))
- A red cross appears next to the job in
the list of jobs (this disappears after the
job has been viewed).
- The word 'REJECTED!' appears in the
'Job Status' column of the list of
jobs.
Communications errors
If SmartNet has been unable to deliver a
message, or if your system has been unable to
retrieve messages from SmartNet, an error
message will be displayed in the Job Details
section below the job list, and a red dot will
appear next to the job in the list.
You can set your system up to sound an
audible
alarm if you wish.
Sending an ad hoc message
You can send a free form message by SMS (if
configured) or email by using the buttons on
the main Smart toolbar. If you need to message
another control room about a specific job,
enter the message in the 'initial
status/request' field in the Job Details
window.
Setting up
audible alarms
You can set up an alarm to sound when a
remote job is received in your SMART system, or
when the job is updated remotely or has a
communication error. Your PC must have speakers
to sound the alarm.
To set up the alarm and choose the sound, go
to \File \Operator Setup \Dispatch Window.
Clear Disable Warning Sounds and the Disable
box alongside New Remote Sound. Press the
down arrow to choose a different warning
sound.
More information
More detailed information about setup can be
found on the SmartNet page.
|