SMS Support

You can use Smart to despatch jobs or send freeform messages using SMS (Short Message System) which is now supported by all Australian mobile phones. Sending a short message costs around 12c (less in volume) plus any dial-up charges. Although most messages are received within about a minute of transmission, unexpected delays can occur and you should have the guard or patrolman confirm receipt of mission-critical messages.

See below for system requirements and setup instructions.

Despatching via SMS

    • Select a Service Provider which is set up for despatch by SMS, then despatch the job as normal. The SMS is sent when you press F6 in the main Despatch window, or F10 OK in the job details window.
    • Depending on the setting you chose in Operator Interaction (see above) you may be asked to acknowledge the despatch.
    • To see whether the message was sent successfully, go to the job details displayed at bottom left in the main Despatch window, and scroll down to the 'Communications' section.  
    • If the same job is subsequently despatched to another Service Provider, the first Service Provider automatically receives a cancellation message.
    • The actual content of the message depends on you system setup (see below).

     

Free form messages via SMS

    • Click on the pager icon at the top  of the main screen. A window headed View/Send SMS messages will appear.
      • To send a message, right click and choose Send Message.
      • If you enter a valid Service Provider number, the mobile number (if any) for that Service Provider or the current driver is displayed.
      • You may also key in any other mobile number.
      • Press OK to send the message.

 

System requirements

    • Version 3.1 or later of Smart.  (This documentation applies to version 4.1 or later.)

    • An internet connection, any speed.

    • An account with an SMS service provider. Currently , the only service provider supported by Smart is Traitel (www.traitel.com.au), who charge as little as 9c per message (2007).

     

Setting up

    a. Communications Processor

    To send SMS messages the SMART Communications Processor must be installed and running. For installation instructions, go here.

     

  • Go to the Other Setup tab and click the Other Communication Settings .. button.

  • In the SMS tab, select Traitel as the service provider and enter the user name and password supplied by Traitel.

  • Choose from the check boxes below to determine what is sent in a dispatch message.

    Here is a sample text message dispatching a job:

      Job 800  2000 CHARCOAL BBQ  21-23 BRIDGE STREET BLACKTOWN Disp:06:50

    b. Service Provider

  • Set up Service Provider communications (including SMS and other forms of communication) in the Service Provider Details window (\Maintenance \Service Providers).
  • If a driver has been logged on to the Service Provider, the driver's mobile number(if any) is used by default.

© Skorpion Pty Ltd 2009