Incidents

(this section is incomplete)

Incidents are non-chargeable events which need to be recorded, for example a window left open or minor damage to be reported.

Incidents may be created automatically when a job has an Internal Note and the configuration setting Log Internal Notes as Incidents has been checked. The Internal Note will be used as the Incident Report.

A document or picture may be linked to an Incident.

• In the Incident Details, either enter the name of the document, press the lookup [...] button to search for the document, or drag the document from Windows Explorer.
• To view the document, press the View button. If the document doesn't appear, check that
  • File associations have been set up correctly on this PC, and
  • The document can be accessed from this PC and has the same path as shown in the window (different PCs may use different paths to access the same document).

© Skorpion Pty Ltd 2009