As well as the features below, there are
hundreds of small details which provide ease of use and intelligent response to
operator requirements.
Section
|
Feature
|
Benefit
|
|
Job Despatch
|
Rapid Entry
|
Operator can create and dispatch a response
job in seconds.
All relevant information is immediately available, or
one click away.
Operators are prompted to enter required
information.
|
| |
Intelligent despatch
|
Smart determines the appropriate service provider
and displays availability.
Smart determines billing details.
Data
entry minimized by use of Smart codes.
Outcomes may be entered by use
of preset words and phrases, picked from a list.
Jobs are displayed in priority
order.
|
| |
Configurable interface
|
The job list can be configured and
sorted to suit each operator’s preference.
|
| |
Job validation
|
Job may not be considered complete unless all
required information has been entered, e.g. order numbers, outcomes,
resolution codes.
Operators may be
prevented from modifying sensitive fields, e.g. dispatched
times.
|
| |
Site Notes
|
Operator may be forced to acknowledge
site notes (permanent or for specified date range), ensuring that they are
read.
|
| |
Access to full location
history
|
All history related to a serviced
location is displayed in one window, including previous jobs, incidents,
site notes, customer notes and (when installed) alarm
history.
|
| |
Automated communication
|
Jobs can be deapatched via SmartNet,
pager, SMS, or mobile data systems.
|
| |
Track drivers
|
Where multiple drivers share the same
vehicle they can be logged on or off at the end of a
shift.
|
| |
Key register
|
Store information about unlimited keys per
location.
Print list of keys.
Reassign multiple keys from one service
provider to another
|
| |
Job Classification
|
Allow control and/or reporting by
requiring:
Order number
Docket number or line number
Initial
status code
Resolution code
Source
code
|
| |
Time and materials
|
Record and bill multiple shifts (or service
personnel) against a job.
Record and bill
parts installed.
|
| |
Scheduling
|
All jobs can be forward
scheduled.
|
| |
Job Resolution
|
Operator may optionally be required
to notify specified parties (e.g. building owner or emergency services)
before the job can be considered complete.
|
| |
Incident recording
|
Non-chargeable events may be recorded
as incidents for later reporting.
|
|
Quotations
|
Fully integrated
|
Once a quote has been entered it can
be turned into a job with a single click.
|
|
Customer Details
|
Multiple locations
|
A single customer may be linked to
multiple service locations.
|
| |
Sophisticated rate
structures.
|
Rates may be applied to all customers or
overridden for specified customers and/or service locations.
Rates may
be calculated on time basis (variable by shift) or per service
basis.
Surcharges or debits
may be applied based on performance.
|
| |
Contact history
|
Maintain optimum communication with
your customers.
|
|
Service Location
Details
|
Unlimited links
|
The following information may be stored
:
Physical address
Mailing address
Key register (unlimited
entries) – see above.
Contacts (unlimited); may be classified as
Occupants, After Hours, Management, Emergency.
Service Providers
(unlimited)
Map Reference
Linked documents (unlimited)
Alarm
equipment – panels, zones (unlimited)
Permanent instructions and
notes.
Temporary notes (apply for specified date
range).
|
| |
Bulk edit
|
Update multiple service locations to
change service provider, customer, or alarm
company.
|
|
Safety Checks
|
Operator alerts
|
Safety checks may be scheduled for any
interval.
Operator records check with one click.
Operator is notified if check is
overdue.
|
|
Patrols
|
Automated scheduling
|
Patrols can be scheduled in advance for any period
without operator intervention.
Individual instructions can be issued for each
patrolled point.
|
| |
Full patrol tracking
|
Patrols can be tracked and logged as they reach
and leave their patrol points.
Comments may be entered against each patrol point.
|
|
Periodic Charges and
Services
|
Automated billing and job
creation.
|
Supports periodic maintence, billing for alarm
monitoring, and similar activities.
Charges may be generated and/or
sent to the control room for despatch at any interval.
May be suspended
for a specified period.
May have a surcharge or credit applied on
public holidays.
Up
to 4 pages of instructions may be entered.
|
| |
Pro rata rate calculation
|
Start or terminate a service midway
through a period and Smart calculates the correct charge to
apply.
|
|
|
Monitored lines audit
|
When linked to alarm monitoring
software, identifies alarms which are active but not billed or inactive
but being billed.
|
| |
Preview reports
|
Identify resources required for the
month or week ahead.
|
|
Debtor management
|
Invoicing approval
|
Items to be invoiced are listed, with exceptions
highlighted.
Operator alerts if contractor payments exceed customer
charges for any single job.
Billing cycles may be set for individual
customers.
Selected items may be invoiced
immediately regardless of billing cycle.
|
| |
Configurable invoice
layout
|
Invoices may be printed on plain paper (including
logo) or letterhead.
Invoices may
show current balance.
|
| |
Payment processing
|
Payments may be receipted without data
entry.
Bank deposit sheets prepared
automatically.
|
| |
Configurable statements
|
Statements may be printed on plain
paper or letterhead.
|
| |
Account enquiry
|
Advanced search quickly locates any
job or charge for a customer.
|
|
Contractor Payments
|
Sophisticated rate
structure
|
Contractor payments may be calculated
on time basis or per service fee. Additional payment or penalties
may be applied on the basis of performance.
|
| |
Contractor payment
advice
|
Contractors may be issued with
detailed, configurable, Charge Listing showing details of amounts
payable.
|
| |
Contractor invoice
reconciliation
|
(Available shortly)
Fast and painless reconciliation of contractor
invoices.
|
|
Reports
|
General
|
All reports -
May be previewed before
printing.
May be emailed direct from Smart.
May be saved as a plain text file which can be
emailed or imported into a spreadsheet.
|
| |
Automated reports
|
Operational reports can be
automatically sent to a customer or other interested party after an event
(e.g. a response) occurs.
|
| |
Exception Reports
|
Focus on items which require
attention instead of being overwhelmed by information.
|
| |
Financial Reports
|
A wide range of reports supports debtor analysis
and sales analysis.
Data may be
retrieved and analysed directly using Microsoft Excel.
|
| |
Operational Reports
|
Job history may be extracted and printed using a
wide range of criteria.
Printout may include linked jobs, incidents
and (where configured) alarm history.
‘Time of Day’ report shows performance
hourly across the day.
|
| |
Customer mailmerge
|
Select customers based on their account status and
use their details in any software supporting mailmerge.
Customer mailing labels may be printed
direct from Smart.
|
| |
Realtime monitoring
|
A graphical display shows the job
queue in real time.
|
|
System
|
Microsoft SQL Database
|
Industry standard database supports
access by Microsoft Office and other popular tools and provide reliable
24x7 operation.
|
| |
Multi company
|
Supports multiple trading entities.
Operations, financials, operator access, and reporting may be restricted
to one entity or all entities combined.
|
| |
Multi control rooms
|
Supports multiple despatch areas.
Operators may be limited to one or more despatch areas.
|
| |
Multiple database
|
All Smart’s data is stored in a
single database but multiple databases can be used to support testing or
multiple operating unit scenarios.
|
| |
Integration with accounting
systems.
|
Smart has interfaces to MYOB,
QuickBooks, Attache, and eEnterpise accounting systems. Interfaces to most
other accounting systems can be provided on request.
|
| |
Integration with alarm montoring
systems.
|
Smart has interfaces to SIMS and ADSW alarm
monitoring systems.
‘ADSW Smart’ integrates
Smart and ADSW into a single system. Interfaces to most other alarm
monitoring systems can be provided on request.
|
| |
Integration with mobile data and
other communications systems.
|
Interfaces are available for SmartNet, and some
pager, SMS, and mobile data systems.
Interfaces to other systems can be provided on
request.
|
| |
Tax Rates
|
GST rate can be system wide, or
varied by operator, contractor, and /or service.
|
| |
Autodial
|
One-click dialing of any
number.
|
| |
Operator logging
|
Operator adds and edits are logged
for later audit.
|
| |
Postcode lookup
|
Postcodes can be looked up or checked
for customers or service locations.
|
| |
Operator messaging
|
Operators may send each other (or
themselves) messages and reminders.
|
| |
Ease of use
|
Control room operators can be
dispatching jobs in minutes.
|
|
System Configuration
|
Over 400 configurable
items
|
Smart can be tightly tailored to
individual businesses or industries, including key
terminology.
|
| |
Access control
|
Access to all key areas can be
controlled.
Access may be denied, or set as view or edit
access.
Pricing may be concealed (or edits
prevented) from specified operators or operator groups.
|
| |
Settings can be applied to groups of
operators and/or individual operators.
|
Simplified setup, tight management
control.
|
| |
Workstation-specific
configuration.
|
Workstations can be specific as ‘view
only’ and/or be tailored to operator tastes.
|
|
System Integration
|
Integrate with existing
systems.
|
Leverage your investment in your
existing systems and reduce manual effort by having us integrate Smart
with your existing systems.
|
|
Additional Modules
|
SmartWeb
|
Allows customers to enter and view
job requests using a web browser.
|
| |
SmartNet
|
Allows exchange of job requests
between Smart control rooms.
|