Dialling from Smart

(this section is incomplete)

For dialling to operate, a dialling device must be configured in the Workstation Configuration window. This can be a modem, or a link to your telephone system.

Tapi Interface

The SMART TAPI interface enables Smart to provide phone number dialling via a modem or telephone system.

TAPI (Telephony Application Program Interface) is a set of standard protocols which allow a program like SMART to connect to any standard phone device, much as a household appliance can be plugged into any standard socket.

Configuring your phone or modem

To enable phone dialling at any SMART workstation a TAPI device and a TAPI device driver (a piece of software, usually provided by your telephone or modem supplier) must be installed.

- if you have installed and configured a modem for the workstation, and the modem is reasonably modern, you probably have TAPI support installed. If not, contact your modem supplier for a TAPI device driver.
- if you wish to dial out from your PABX or other telephone system, you must install a TAPI driver on the workstation, and a physical connection (usually, a serial cable) from the workstation to the workstation's telephone.

Configuring Smart

Each SMART workstation must be configured separately. This enables different workstations to use different devices.

Select \File \Workstation Setup from the main menu.