Change History

These are changes made in previous versions of Smart, latest first. Check this list to see what changes have been made since your current version.

v 3.310

29. Job list: When searching for a job, a new option allows searching for abandoned jobs only.

28. (ADSW setup) new options to delete all existing schedules, copy schedule from another area.

27. When adding ADSW setup items (users, schedules, etc) you are now asked whether to add another item (much faster data entry).

26. New option when printing jobs: include last x jobs for this service type.

25. New option when printing jobs: include last x alarm events (ADSW systems only).

24. Ad Hoc patrols (Vacation Patrols) list now refreshes if changed by another operator. Job list also refreshes while Ad Hoc Patrols window is being viewed.

23. Remove requirement for job docket  number (DET providers only).

22. Fixed: Problem searching for location in list of locations for customer.

21. Fixed 'changed by another station' error when updating Site Area details (ADSW only).

20. Job Details window: The alarm code (if any) is displayed beneath the list of times as well as on the Alarm Details tab.

19. Job Details window: The Abanded, Deferred, and Checked (Ops) checkboxes have been moved to the top of the window.

18. When viewing location history, the word (abandoned) is shown in the 'Details' column if the job was abandoned.

17. Searching for job numbers or order numbers in the Job List and Prepare Items for Invoicing windows: The search now includes all jobs regardless of control room, service type, or status. If both a job number and order number are entered, only the job number will be searched on. To search on a partial job number or order number, use the wild card character %. E.g.  to search for a job or order number containing 123, enter %123%. To search for a job or order number starting with 123, enter 123% .

16. Job List (Active view): Scheduled jobs were being shown once despatched, even if not due. Now, they are shown once on site, even if not due (due jobs are shown up to x hours before the due time according to the way the view is configured (press F2).

15. Job Details window: Pressing F7 (on site) and F8 (off site) would stamp the current date and time but most users seem to prefer it default to the same date as the Despatched time (or On Site time, if already entered). Changed as requested.

14. Couldn't easily select Service Provider in Job Details window when viewing list of providers for location. Fixed.

13. Contractor payments for patrol jobs were being calculated incorrectly if the contractor was being paid a percentage and the number of patrols was set to more than one. Fixed.

12. Details of  Periodic Charges and Services for the selected location can optionally be shown in the Instructions tab of the Job Details window. In the General Configuration \ Service Types window, select Job Details / Show Periodic Details.

11. Details of Alarm Panel support plans and warranty dates can optionally be shown in the Instructions tab of the Job Details window. In the General Configuration \ Service Types window, select Job Details / Show Warranty/Maint Details.

10. In the list of locations, the warranty status now takes warranty on individual panels into account.  If all panels, or the location as a whole, is under warranty, the location is coloured green in the list. If one or more panels (but not the entire location) are under warranty, the location is coloured blue.

9. When creating a new job, the operator can be shown a list of current incomplete jobs for the location (either for all service types, or just the current service type).  The operator may choose to use an existing job instead of creating a new one, or view the existing job. Maintenance \Smart Setup\ General Configuration \ Service Types, Job Details \See existing jobs at creation.  The possible settings here are

  • No - don't show current jobs
  • Yes - show current jobs regardless of service type.
  • This Service Type - show only jobs for the current service type.

8. (SNP only) export to eEnterprise can be disabled by changing the Config table Invoice/Dynamics Export to 0. (Smart must be restarted after changing Config values directly.)

7. When despatching a response for a temporary location, the operator is permitted to change the service code instead of using only the standard 'R' service. The operator may also be permitted to change the response service code at other times depending on the setting in the Operator Configuration window, Job Details\Change Response Service Code.

6. The list of contractors may be printed.

5. Printing the customer Invoice\Credits\Payments reports, entries for a single customer may be displayed.

4. When printing customer statements, unallocated payments and/or unallocated credits may be omitted.

3. Time and date stamping has been restored to the Internal Notes field in the Job Details window, with one important distinction: the date and time stamp (e.g. ADM 29/09/02 12:34) appears after the changes.

2. Modifications to Patrols section to improve tracking of Ad Hoc Patrols .

1.  Support for Smart Remote introduced.

Version 3.310 commenced 29 September 2002

v 3.309

12. Zetafax implementation has been changed so that Zetafax software does not have to be installed on each workstation.  Faxing and emailing are now available whenever printing from Smart.

11. Docket Numbers (sometimes called Line Numbers): You can now require that the Service Provider must provide a Docket Number before their job can be either commenced or completed. (\Maintenance \Service Providers .. Service Provider Details).  This now means that a docket number will be required if any of the following conditions apply:

- the Customer requires a docket number
- the Alarm Company requires a docket number
- the Service Provider requires a docket number
- the system setting Job Details, Require Docket Number is set (General Configuration window, Service Types tab).

10. The 'Prepare Items for Invoicing' window has additional filters (Periodics, Approved). When you open the window your previous selections are applied.

9. Jobs of service type 'Charge' are now considered complete as soon as entered, i.e. despatched, on site, and off site times are not required. NB any service type can be configured to be regarded complete once despatched (see the System Configuration window, Service Types - Job Details, Complete Once Despatched?)

8. The following dates and times can be displayed or hidden for each service type: Scheduled, Despatch Acknowledged, ETA On Site, ETA Received, Alarm Off, Secured, Completion Due, Cleared/Advised.

7. Operators can be prevented from approving or abandoning jobs. See the Operator Configuration window.

6. Emails which have a report or invoice attached are now sent in .pdf (Adobe Portable Document Format) form.  Recipients can download a free reader from www.adobe.com .

5. When adding a part to a job (Job Details window, Labour/Materials tab) users may optionally be allowed to change the description of the part. This enables you to add miscellaneous parts to a job without having to add them to the list of standard parts. Operator Configuration window, Job Part Details, User can change part description .

4. Multiple jobs may be opened from the Job List at the same time. A list of open jobs is displayed in a small window which may be moved to a corner of the window. This window is closed when all jobs have been closed.

3. Job source entry field removed from Job Details window. Use resolution codes instead to categorise jobs and report on them.

2. Location contact details may exported to a spreadsheet, Psion Revo, or other applications and devices which can read a CSV format file. \Maintenance \Locations \Export contact list.

1. User settings are now stored in the Smart database instead of on the local workstation. This has the following effect

  • When a user operates Smart at another workstation, their settings (e.g. screen colour and layout) go with them.
  • If the user is connected to a different database (e.g. a training system) they can apply different settings. As an example, the windows of the training system can be coloured differently to the production system.
  • When first upgrading to this version, some user settings may have to be reset.

v 3.308

11. Jobs in the 'prepare items for invoicing' window can now be searched by alarm company, contractor, service provider, and/or order number. A partial job number or order number may be specified.

10. The option to specify default service providers for a location has been removed, since a location may now have different service providers for each service type. To specify service providers for a location, press the 'Service Providers' button in the Location Details window.

9. An instance of SMART can be started with its own .ini file. This allows a 'practice' version of Smart to be set up with its own settings, e.g. database and screen settings. The main benefit is that the 'practice' version can have different screen colours to the 'real' version, avoiding operator confusion.  To use, start Smart with the following command line (the text in bold is case sensitive and spaces are not permitted).

Smart INIFile=Inifilename

where inifilename is the file to use.

NB this can be used in conjunction with the Database= and Server= command line options to prevent operators changing to a different server or database.

8. Job Despatch: Setting the Service Types configuration setting Job Details/Prompt to Dispatch will assist the operator to phone or fax the service provider when pressing the F6 (Despatch) button in the Job Details window.

7. Patrols: When creating a 'Dedicated Patrol' service (i.e. a job which includes patrolling multiple locations), you can specify a master location for the job (the location which appears at the top of the Job Details window). This may typically be your own location. To set this up

  • The Dedicated Patrol service must have a service code of 'DP'   (see \Maintenance \Service Codes).
  • The master location must be specified in the System Configuration / Service Types window. 

6. When creating a job, the controlroom can be set based on the Service Provider (Service Provider Details window) or Service Type (System Configuration Window). If a control room has been nominated for the Service Provider, that control room will be nominated for the job. Otherwise, if a control room has been nominated for the selected service type, that control room will be nominated for the job. Otherwise, the control room will default to the control room creating the job.  The control room may be changed by the operator.

5. Work-station specific configuration items (e.g. default printer, fax and email settings) have been moved to the File menu.

4. Additional DDE command when creating job from remote application allows service type to be specified. If no service type is specified

- if Smart is so configured, the operator will be asked to choose the service type before the Job Details window is displayed.
- otherwise, the service type defaults to Response.

3. A TAPI interface has been implemented to enable dialling out on compatible PABX systems.

2. Linking service providers, services, and locations.

  • When selecting a service provider for a job, you may now select from a list of all service providers, or providers for the location, service, and/or service type.
  • For a service provider to be listed as available for a service or service type, you must set up a rate (\Maintenance \Service Providers) for the service provider for the service
  • For a service provider to be listed as available for a location, you must add them to the list of service providers for a location (go to list of locations and press Service Providers button). You can also nominate whether this service provider is to be used only for a specified service at this location.

1. Jobs list: Additional options when right clicking in the list of jobs, including the capability to view history for the location of the highlighted job, or to view history for any locations. The latter choice displays a list of locations with the usual searching facilities. You can highlight a location, then view history and/or create a new job for this location.

v 3.307

Version 3.307 is a shipping version of 3.306, which was issued to some users on a beta basis.

v 3.306

25. (Superseded by later, no-client support.) Zetafax support:  If you have the Zetafax server and API installed you can use Zetafax to fax directly from Smart. (Currently, only when printing jobs from the Job List or Job Details windows.)

  • You must have Zetafax installed as a printer on the Smart PC.
  • To enable Zetafax, go to the Workstation Configuration window (\File \Workstation), System tab, and check 'enable Zetafax support'.  Click on the 'Printer' Button to select the Zetafax 'printer'. If you need to dial a prefix to get an outside line before sending a fax, enter the prefix here. Use a comma (,) to insert a delay, e.g. 0, .
  • To send a job via Zetafax
    • Press the Print button in the Job Despatch list or  the Job Details window.
    • Enter the fax number at lower right, or click on the Fax Number button to select a fax number
    • Press the Print/Fax button.

24. In the Jobs list, you can configure whether the type of job being displayed changes if you add a job of a different type. For example, if you are viewing a list of responses and then add a 'Maintenance' job, by default the list will change to display on Maintenance jobs (so that you don't lose track of the new job). You can change this in the Operator Configuration window

23. The Job Details window has a short cut key (F12) for the Cleared or Advised time.

22. The 'Panel Type' field in the Panel Details window has been replaced by a drop list of panel types. If you previously entered values in the 'Panel Type' field they will now be seen in the drop list.

21. The Panels table has a new field, Format, which is used to indicate the type of signal being returned by the alarm panel.  Format names can be set up by selecting \Maintenance \Systems \Alarm Formats.

20. You can right click in the list of jobs (in the despatch screen) to choose whether to view jobs which are 'In Progress', 'Done' (i.e. not yet approved for invoicing), or 'History', or the service type to be displayed.

19. The operator may be forced to enter one or more resolution codes (responses only). See General Configuration window, Job Details tab.

18. Jobs may be be considered complete once despatched. See General Configuration window, 'Service Types' tab. For jobs of type 'Response', any other required conditions, e.g. order numbers, resolutions, have to be met as well.  For jobs of type Charge, this setting has no effect.

17. The Zones 'Code' field may be relabelled. See General Configuration window, 'Field Labels' tab.

16. In the Job Details window, the "Initial Status\Request" button may be relabelled. General Configuration window, 'Field Labels' tab.

15. New Operator Configuration option: Prevent use of hot keys (F6, F7, F8) in the list of jobs. Otherwise these keys perform the function as in the Job Details window, setting or clearing the Received, On Site, and Off Site date and times respectively.

14. Location Notes (formerly called Site Notes) have a new setting which displays them only when a job is first created or a new location is first selected. Other settings enable you to suppress their display or display them whenever details of an incomplete job are viewed. General Configuration window, 'Job Details' tab.

Location notes are temporary or permanent notes entered in the Location Details window which are intended to actively draw the operator's attention to operational matters.

13. Some settings may now be applied to a specified service type. They are set in a new tab in the System Configuration window (\Maintenance \Smart Setup \General Configuration \Service Types). Highlight the service type in the upper list to see settings which apply to that service type in the lower list. The 'Default' column shows the settings which applie to all service types unless over-ridden. The 'This Service Type' column shows the settings which apply to the highlighted service types. Double click in either 'Setting' column to change the setting.

The list of service types can only be added to or changed by Smart support staff.

Settings which can be applied to each service type include

Prompt to create linked job If 'Yes', when the job is complete the operator is asked whether to create a linked job. 
The question is not asked if there is already a lnked job.
Complete once despatched? If 'Yes', the job is considered complete once a despatched time and acknowledged time has been entered. No other checks are applied.
Show Alarm Details? If 'Yes', the Alarms tab is displayed for this service type.
Show Resolution Details? If 'Yes', the Resolutions tab is displayed for this service type.
Require Resolution for Completion If 'Yes', one or more resolutions must be entered in the Resolutions tab and the appropriate notifications must be made. If Show Resolutions Details? is set to No (see above) this setting has no effect.
Require Docket Number

If 'At Start', a Docket Number (may be labelled as 'Line Number') is required before the job can be entered and saved. The setting overrides and other settings (see below).
If 'At End', a Docket Number (may be labelled as 'Line Number') is required before the job can be considered complete. The setting overrides and other settings (see below).
If 'No', a Docket Number may still be required if the Service Type is Response and the Customer or Alarm Company require it.
If the Docket Number field is hidden (see General Configuration\Field Names) the docket number is not required.
Require Service Person If 'Yes', the service person's name is required before the job can be considered complete.
Service Providers/Prompt for link? If 'Yes', when a service provider is selected for a job, and that service provider has not previously provided a service at this location, the operator is given the option of linking the service provider to the location so that they will appear on the list of service providers for the site.

12. The lists of locations (sites) may now be searched by Alarm Company (some other term might be used in place of Alarm Company in your system). Key in the first few letters of the Alarm Company's name, and press the Tab key or click in the list of locations. The name of the alarm company is shown in the list of locations, next to the suburb.

11. An operator may be allowed to add a zone to a location when despatching a job. (See Operator Configuration and Job Details )

10. Installed equipment may now have a description of its location attached.

9. Location (site) details now include the ability to enter a mailing address. At this time these details are not printed anywhere but are a matter of record only. A future release of Smart may include the ability to print this address on location-specific reports.

8. Workstation-specific settings such as highlight colours, and sounds have been moved to a new Workstation Configuration window (\File \Workstation Setup). Administrators may also access this window by selecting \Maintenance \Smart Setup \Workstation Configuration. New options for warning sounds in the Job Despatch window have been introduced.

7. New setting: Workstation may be designated as 'view only'. Operators at the workstation (except admnistrators) may not add, change, or delete details, and may not view incomplete jobs. See \Maintenance \Smart Setup \General Configuration \System or \File \Workstation setup.

6. More detailed Operator Configuration has been introduced. Some of the new settings include

  • Configurable access to all data entry windows.
  • Specified users may update pricing details (but not operational details) on a job.

5. If one or more alarm panels has a Support Contract, a warning is shown in the Instructions and Notes field of the Job Details window (except for Alarm Responses). To enter information about a support contract, select the Alarm Information tab of the Location Details window, and enter or edit a Panels entry.

4. Key details are shown in the Instructions and Notes field of the Job Details window for Alarm Responses.

3. The layout of the Location Details window has been revised to reduce the number of tabs and provide more information in one view.

2. You can now configure whether a user with Operator access level is required to specify a customer when adding a temporary site. (See \Maintenance \Smart Setup \General Configuration \Job Details\ .. User with Operator access may .. when adding new or temporary location. The options are

  • Must: The operator is forced to specify a customer.
  • May: The operator is not forced to enter a customer, but is reminded if they do not do so.
  • Must not: The operator is not permitted to select a customer.

1. Locations: Log entries are now created when a location is added, when the location's site code, customer, or alarm company are changed, or when any other change is made to the location's details. Log entries for a specific location may be viewed in the Location Details window by pressing the Change History button. All log entries may be viewed by choosing \Maintenance \System Log from the Main Menu.

v 3.305 issued 1/3/02

8. New option determines whether Operator or Supervisor can change details of Periodic Service. \Maintenance \Smart Setup \General Configuration \Periodics\Prevent Operators and Supervisors from modifying Periodic Services.

7, New option warns operator when closing the Job Details window and the job is now complete that the job is about to disappear from the list of active jobs, \Maintenance \Smart Setup \General Configuration \Job Details\Notify Operator when job complete.

6. New option, Job Details window: Disable 'Copy to Service Details' button on 'Location Details' tab. This enables you to ensure operators don't enter the same details into the 'Initial Status' and 'Service Details' fields unless appropriate. To configure, choose \Maintenance \Smart Setup \General Configuration \ Job Details \Copy Alarm Status.

5. Revisions have been made to invoicing routines to speed up processing and improve tolerance of system crashes and other events. Should a PC crash while invoices are being printed, system integrity will be maintained. However, in this case you should print or preview new invoices once the system is operational again to ensure that invoices are displayed correctly.

4. Job number column in Job Despatch window has been moved left.

3. Tabs have been restored to the 'Prepare Items for Invoicing' list.

2. Generating periodic charges or services: More details shown if an error occurs, including the item number, service, and location. The most likely cause of such an error is a date error.

1. Separate invoices would be generated for each site (location) regardless of customer setting. Fixed.

v 3.304 issued 7/2/02

3. Patrol pricing in Periodic Charges and Periodic Services when using the service matrix (Simple Patrols) has been revised. Previously, a service provided on a public holiday would not be charged for unless shown in the 'P' (Public Holiday) column of the Service Matrix. Now, the following rules apply:-

A service scheduled for MTWTFSS is assumed to be delivered (and therefore charged) regardless of whether the day in question is a public holiday. Public holiday surcharge (if applicable) is charged.unless no service is due that day.

2. The Response Action Summary report can be grouped by customer, with each customer starting on a fresh page. Check the By Customer box on the report setup window. Reports are printed in customer account number order, then in date order.

1. A Division can have a separate name which is displayed on invoices, statements, and printed reports which are likely to go to a customer. (The term Division can be changed to another name, e.g. Class, so it might be called something else in your system.) This enables you to refer to a division internally by a name which is different to the one shown to the customer. This name is entered in the Division Details window (\Accounts \Divisions).

v 3.303 issued 5/2/02

This is a minor upgrade containing changes requested by a single customer. If you have already installed version 3.301 there is no need to install this upgrade unless one of the following is true

  • You have a large number of active jobs (100 or more) in the despatch window at any one time, or
  • You experience an error message when pressing the page up or page down key in the list of jobs

1. In the Job Despatch window, there is a new setting which will speed up display of active jobs if there are a large number of jobs (more than 100) in the list. However, in this mode it is not possible to sort the list of jobs by clicking on column headers (jobs are displayed oldest first). In the list of jobs, press F2 to reach the setup window and then check the 'Fast Load' box.

v 3.302 commenced 1/2/02

If you have already installed version 3.301 there is no need to install this upgrade unless instructed otherwise by Smart support. This version has some fine tuning to the interface changes introduced in version 3.3, changes to ADSW integration, most of a new Patrols subsystem, and additions to the help notes.

v 3.301 commenced 1/12/01

6. Multiple use of the same login may be prevented. Maintenance \Smart Setup \General Configuration \System \Prevent Multiple Logins. If this box is checked, and an operator logs in using a login which is already in use the operator is warned. If they continue with the login, the other operator's session is terminated.

5. A new Patrols subsystem is substantially complete (patrols cannot yet be printed on invoices, service logs, or (in their new form) on the Periodics Preview reports.

4. Part quantities can now be fractional, e.g. .25 meters of cable.

3. The normal rate for a customer or service provider may be over-ridden for a single site. For example, you might have a customer with mostly metropolitan locations, but also country locations to which higher rates apply.

Set the rate up as normal in the Customer Rates (\Accounts \Customers \double click) or Service Provider Rates (\Maintenance \Service Providers \double click) but use the Location: button to select a specific location.

Other locations will use the rate set up for 'All Locations'. If no such rate exists, pricing will default to the pricing set up in Service Codes (\Maintenance \Service Codes).

2. Time on Hourly jobs may be rounded to the nearest 15 minutes. Jobs more than 5 minutes past the quarter hour are rounded up to the next quarter hour. To turn this on or off, go to Maintenance \Smart Setup \General Configuration \Labour Charges.

1. A standard Parts markup can be applied which will calculate a selling price for the part if no selling price has been entered. Maintenance \Smart Setup \General Configuration \Accounts

v 3.300 commenced 1/9/01

27. SmartNet now handles transfer of additional information, including

  • Incidents
  • Reminders and general purpose messages
  • Details of labour and materials requirements
  • Details of alarm zones.

For more detailed information, refer here.

26. New report: Sales x service x period. Select \Accounts \Reports \Sales

25. The 'Prepare Items for Invoicing' window has a new way to choose the view. Press F2 to see the options.

24. New selections on main 'Maintenance \ Systems' menu - Module Types, Panel Types, Suppliers. These are for use in conjunction with the ADSW alarm monitoring system.

23. Introduced the concept of Regions. A region is an area which has a common public holiday

22. The majority of Smart reports can now be saved to a text file which can be emailed and/or imported to a spreadsheet or editor. Preview the report, then click on the T between the Pages to Print box and the printer button.

21. You can optionally specify a database and server in the Windows shortcut (or command line) which starts Smart. This enables you to run two or more shortcuts on the same PC pointing to different databases (for example, when testing a new Smart release). When you start Smart this way, the 'Change Database' menu option is disabled, so users are prevented from choosing a different database. Use the following syntax:

Server=(local) Database=Smart
you can replace (local) and Smart with appropriate settings.
There must be no space next to the = sign, and there must be at least one space (or a comma) between the two settings. Either setting can be omitted.

e.g. from the command prompt you could enter

20. The 'Alarm Details' tab in the Job Details window can be hidden (except for Alarm Responses). See Maintenance \Smart Setup \General Configuration \ Job Details.

19. Smart users can be prevented from using the same login at the same time. See Maintenance \Smart Setup \General Configuration \ System.

18. The terms 'Alarm Company' and 'BSB/Ref' can be renamed. See Maintenance \Smart Setup \General Configuration \Field names.

17. 'Block' added to Zones table. May be edited in Job Details window and printed out on job sheets.

16. Users with access level of 'Accounts' may be prevented from viewng active jobs and changing times on any job. (Maintenance \Smart Setup \General Configuration \Job Details \ Limit Accounts Level Access)..

15. Users with access level of 'Operator' may be prevented from accessing 'Approved' check boxes in Job Details window (Maintenance \Smart Setup \General Configuration \Job Details \ Approve.

14. You can now click on the top of any column in the list of jobs to sort by that column. Click on the same column again to sort in reverse order.

13. The list of Service Types may now be configured. You can add new Service Types, change the name of the 'Service' Service Type, or hide the existing Service Types of 'Response', 'Guard', and/or 'Patrol'. To make these changes you need the assistance of Smart support staff.

12. Job Details window: Division (billing entity) for job can no longer be set manually but is now determined from the division set in the Customer Rates screen. If no division is selected here, the division set for the customer applies.

11. New option allows users with Operator level access to view job pricing. \Maintenance \Smart Setup \General Configuration \Job Details \ View pricing.

10. New functionality: Scheduled reports. Automatically generates reports for clients and other interested parties based on system events, e.g. jobs performed in last 24 hours.

9. New service availability parameters (Service Details and Service Provider Rate Details windows):

  • Service may be designated as available business days, week ends, and/or public holidays, and between specified hours.
  • Callout charge may be applied outside these hours.
  • A lead time may be specified.
  • When a Service Provider is selected for a job (other than a Response) these parameters are taken into account and a Scheduled date and time is calculated based on the first availability of the Provider.

8. New utility: Get_SIMS allows you to import Service Requests from SIMS (requires the Smart/SIMS interface).

7. New functionality: Bulk Site Update

6. Changes to Jobs, Sites, and Periodic Charges or Services are logged and may be viewed by pressing the 'Change History' button on the Details form in each case.

5. Periodic charges and services

  • Charges and services which utilise the service matrix (e.g. Patrols) now adjust pricing correctly for public holidays and for services which only apply for part of a period.
  • a button in the Periodic Details window shows a list of jobs generated for the charge or service.174
  • a button in the Periodic Details window shows a history of changes to the charge or service
  • The Internal Notes field has been enlarged to 5000 characters (about 15 pages!)
  • A 'Big Note' button provides a bigger window to edit Internal Notes.

4. New charging and payment options:

  • Minimum charge/payment
  • Callout fee.

See the Service Code Details, Customer Rate Details, and Service Provider Rate Details windows.

3. New terminology

  • The term 'Car' has now been (mostly) replaced by the term 'Service Provider'.
  • The term 'Patrolman' has been replaced by the term 'Service Person' or 'Person'.
  • The term 'Site' has been replaced by the term 'Location'.
  • The terms 'Single Man Working', 'Single Person Working', and "Guard Check' have been replaced by 'Safety Check'
  • The term 'Service' (used to refer to Service Department) has been changed to 'Systems'

2. A Control Room may now be specified in the Job Details window.

1. Major revisions have been carried out to the Job Details and Job Despatch windows. Be sure to read the help notes (press F1 in these windows) for details of new features and how to use them. Changes include

  • Multiple service types, e.g. 'Guard','Patrol', 'Service', including two service types which can be user defined (e.g. you can have an 'installation' and 'maintenance' service type.
  • New job status type, 'Schedule', allows a job (e.g. a service request) to be entered in the control room and then submitted for scheduling to e.g. a service dispatcher.
  • New job status types, 'Quote' and 'Quote Rejected' allow a quote to be entered and then turned into a job, or rejected but retained in history.
  • A job may now include materials. Parts may be selected from a standard list which may be added to on the fly.
  • Labour and materials store both 'Quoted' pricing and 'Actual' pricing.
  • Standard resolution codes may be applied to a job and subsequently used for reporting. If the resolution involves notifying a third party (e.g. a customer) the notification is automated and logged.
  • A new job may be created based on an existing job. The new job is then linked for viewing and reporting purposes

v 3.204 commenced 7/7/01

1. Invoicing: GST amounts for line items are no longer displayed, to remove confusion over rounding.

v 3.203 commenced 15/6/01

7. Operator activity logging:  Changes to jobs, sites, and periodic services or charges are logged. 

6.SIMS sychronisation: SIMS zones which have a sub-account number will be linked to the Smart site with the sub-account number as a site code. These zones will also be linked to the master account if synchronizations have been run for versions of Smart before this version.

5. Location Merge:You can now merge two Locations together. In the list of Locations, highlight the Location to be merged and deleted, and press the Merge button (lower left).  In the window that appears, press the Select Location button to select the Location to be merged into. Press the Continue button to merge the Locations.

    • All information linked to the first Location will be linked to the second Location. This includes Location contacts, service providers, incidents, jobs, keys, and all other Location-related information.
    • The first Location will be deleted after the merge. Information in the Location Details window for the first Location will be lost.
    • Any jobs, charges, or incidents which were linked to the first Location will now be linked to the second Location. If you reprint an invoice with a charge related to the first Location, it will show the second Location instead.
    • Once you merge two Locations they cannot be separated again.

If the original Location was added by your alarm monitoring software, or SmartNet, it may be added back again. To prevent this, ensure that your alarm monitoring software or SmartNet customer is using the same site code as your second Location.

4.The list of contacts for a site now displays all types of contacts together (tenants, building managers,  emergency, etc). To see only contacts of a particular type, use the radio buttons at the top of the window.

3.    New  Patrols Report lists details of sites on a patrol run, including contact numbers, special instructions, and contractor payment. Select \Operations \Patrol Run Sheets, and select ‘Site Specification’ near the bottom of the window.

2.Minor revisions to Incident Report printing (select \Operations \Incidents, press Print).

    • Prints site contact name (from Site Details window) and fax number (new field in Site Details window)
    • The report has been moved down the page slightly to allow printing on letterhead.

1.    Fixed: Smartnet status screen flashes over dispatch screen, then disappears (now only appears when there are messages to display).

v 3.200 commenced 1/5/01

5. You can select whether Smart will attempt to synchronise the time on your PC with your network server at startup. To do this, select \Maintenance \Smart Setup \General Configuration \Time Zones, and check the Synchronise Time box.

This facility is not available on all network configurations. If it is not available on your network, the Synchronise Time box will be unchecked the next time you start Smart.

This setting applies only to the PC on which it is made.

4. (Superseded) You can determine whether a supervisor has access to customer or contractor job pricing. Select \Maintenance \Smart Setup \General Configuration \Job Details and make a selection in the Supervisor sees .. field.

3.   You can change the terms Control Room and  Division to terms which you already use in your business (e.g. Operating Unit and Class ) by selecting \Maintenance \Smart Setup \General Configuration \Field Names and changing the entries in Change the term 'Division to' and/or Change the term 'Control Room to'.

2.  The Maintenance menu (on the main menu) has been revised. Some selections have been moved to a submenu at \Maintenance \Smart Setup.

1.    Additional support for multiple control rooms has been added.

    • You can preset the window which first appears when an operator or supervisor first logs in to Smart, depending on which control room they select at login. For example, you can go straight to the job despatch window.  To enable this, select \Maintenance \Smart Setup \Control Rooms, double click on the control room concerned, and make the appropriate settings.
    • (Disabled v3.2) When the operator or supervisor selects from a list of services for a job, you can display a list of services which are allowed in their control room (previously, the list of services for the customer was always displayed).
  • Go to \Maintenance \Smart Setup\ Control Rooms, double click the control room concerned, and make the appropriate settings.
  • Go to \Maintenance \Service Codes, double click on a service, and set the control room (near the bottom of the window). Repeat for each service you want to appear in the list for this control room.

v 3.101 commenced 1/2/01

18.When choosing from a list of Service Providers you can choose to see a list of Service Providers who provide the service in question. This list also shows the total estimated hours for each Service Provider (for uncomplete jobs only). For Service Providers to appear in this list they must have a rate set up for the service in the Service Provider Details window.

17.  Estimated hours (for the job) may now be entered in the Other Service Details window.

16.  Alarm Panel information may now be accessed directly by selecting \Operations \Systems. From this window you can view a list of panels with warranty due to expire, view the service history for the panel, and/or schedule a service (e.g. alarm installation or maintence).

15.  Active (incomplete) Jobs may be allocated a priority level

1. Scheduled - Scheduled for a specified date and time which is more than 1 hour away.
2. Standard - Normal service levels apply
3. Priority - Has preference over normal jobs. By default, alarm responses are set to this level.
4. Immediate - Must be done immediately
5. Duress - Over-rides all other jobs (use with discretion)

Jobs with a higher priority are highlighted in red. If you select 'Move Late Jobs up List' from the Job Despatch configuration window they are moved up the list of active jobs in the dispatch window.

14.  While viewing Site History, you may add notes, incidents, or jobs (right click in the history list to see a menu).

13.  Contractor GST was not being calculated correctly on a job with multiple Service Providers. Fixed.

12.  An unlimited number of contacts may now be entered in the Customer Details window.

11.  The Abandoned check box is now optionally available for all service types.

10.  Key details may now be accessed directly from the Sites list.  Check the Show Keys box, then right click in the list of keys.

9.  Operators may be prevented from adding customers by going to \Maintenance \System \Other Display and unchecking 'Operator may add customer'

8.  Approve Items for Invoicing window:

    • Items priced at more than 6 times the base charge (if any) are highlighted in red. This does not apply for items priced on an hourly basis, or items with no base charge.
    • Items priced at more than $1000 are not approved when you click the 'Approve Priced' button (they must be approved individually).


7. The list of exceptions which appears after a SIMS sync can now be printed.

6.  Periodic charges and services may now be directed to a specified control room. If you do not have multiple control rooms you may ignore this setting.

5.  GSTwas not being calculated when using the guard calculator in the Job Details window. Fixed.

4. Allocated credits and payments would remain in the 'unallocated' list with an outstanding balance of $0.00 or $(0.00). Fixed.

3. The key listing (\Operations \Keys) can now be printed for a specified contractor.

2. Documents (including word processor documents, images, and spreadsheets) may be linked to a Location. On the Location Details window, Alarm Information tab, documents are shown in the 'Linked Documents' list.

    • To add documents, either drag them from Windows Explorer, or press the browse button [...] to the right of the list.
    • To view the highlighted document, press the View button to the right of the list, or right click in the list and select 'View' (see note below).
    • To remove the highlighted document from the list, press the Delete key or right click in the list and select 'Delete'. The document will not be deleted from your hard disk.

Please note:

    • To View a document, your Windows file associations must be set up correctly. To set this up, locate the document in Windows Explorer and double click on it. Follow the prompts in the 'Open Using ..' dialogue to set up a file association.
    • The document will only be available to users who have the same name and path for the document folder (for example, all users must use the same drive letter). Confidential documents which are stored on your local hard disk will not be available to other users (or to you, if you are using a different PC!)

1.Site panels: additional information may now be stored about site panels (Site Details window) including warranty dates. This area may also be used for other equipment installations.

You can view a list of panels, including those whose warranty is to expire in designated period, by selecting \Operations \Panels.

v 3.100 commenced 01/11/00

37.  You may automatically generate an order number for your Service Provider. To set this up, go to the General Configuration window, Job Details tab and check the Generate Order Number box. If you wish, you can specify a starting number and prefix for the order number.

When the job is complete, go to the Offsite Report window and press the Finalised button (previously labelled as the Advised button). This will generate the next available order number. An order number will not be generated if the job was requested by another control room and received via SmartNet.

36. The customer's default division is displayed in the list of customers.  This division is taken as the default when setting up rates and periodic charges for this customer.

35. Billing cycles: Documentation added.

34. SMS Support added

33. Generating periodics: users with Operator or Supervisor access may be prevented from manually generating Periodic Charges and/or Services  by checking the boxes in \Maintenance \System \Periodics. Automatic daily generation of periodics is not affected by these settings.

32.  The Service Log report (\Operations \Service Log) may now be selected by Alarm Company.

31. Many reports can now be selected by state. Unless otherwise specified, this is the state of the site which is linked to a job.

30.  In the Response Details and Despatch screens, if the driver (patrolman) does not have telephone numbers, or no driver is logged on to the Service Provider, the telephone numbers entered for the Service Provider are displayed.

29. Periodic Charges: Settings for a Periodic Charge can now be automatically spread across all Periodic Charges for the same service, site, customer, or Service Provider. For example, alarm monitoring charges for a bureau with a large number of clients can be changed very quickly. In the main Periodic Charges list, select charges for a single Service, Customer, Site, or Service Provider, and a button labelled Copy to Existing will appear. Click on this button and you will be shown the values for the highlighted Periodic Charge and given a choice of which fields you update.

28. The size of the ATM number field in the Sites table has been increased from 4 characters to 6 characters.

27.  ADSW import: if your Smart licence permits, you may import details from your ADSW alarm monitoring system. Select \Accounts \Export/Import \ADSW Import.

  • If you check Import Customers, ADSW accounts (Clients) will be imported as Smart customers. If you check Use Master Accounts, only ADSW client numbers ending in zero (00) will be imported. Customers which already exist in Smart will not be changed or duplicated unless you check Update Customers, in which case any changes to customer name or address in ADSW will also be made in Smart.
  • If you check Import Sites, each ADSW account(Client) will be copied to the Smart Sites table. If you check Use Master Sites, only ADSW client numbers ending in zero (00) will be imported as Smart customers or sites. Sites which already exist in Smart will not be changed or duplicated unless you check Update Sites, in which case any changes to site address details in ADSW will also be made in Smart.
  • If you check Check Periodics, the import will detect situations where
    • An ADSW account is active but is not being billed in Smart.
    • An ADSW account is inactive but is being billed in Smart.

After the import, these discrepancies are listed on the tab headed Periodic Check Details. Double click on a discrepancy to be given access to the appropriate window to resolve the problem.

  • Two additional options, Delete Customers and Delete Sites are available using a special password supplied by Smart support. These options allow you to recover from mistakes when first setting up the system and should not be used once your Smart system has gone live.
  • The selected Division will be set as the default Division for each customer which is added or updated. You can choose a different Division for a service or charge if you wish.

26.  SIMS import: Once you have imported site (account) details from SIMS to Smart, any subsequent changes you make to the details in SIMS will not be reflected in Smart unless you check the 'Update Sites' box in \Maintenance \System \SIMS.  Leaving the box unchecked means that any changes you make to site details in Smart will not be removed by a subsequent 'SIMS Sync' or when selecting this site for a response.

25. The banking report can now calculate and display GST on the amounts banked (this is an alternative to the GST report). From the 'Receive Payments' window, press F7: Banking, and check the 'Audit Report' box. Check 'Show allocated invoices' to see a breakdown by invoice.

  • Important: If a payment has not been fully allocated against invoices, GST is calculated on the unallocated amount at the standard rate (as set in \Maintenance \System). If you should subsequently allocate the remaining amount to a GST-free invoice, this calculation is incorrect. If you expect to allocate the amount against a GST-free invoice, (e.g. an invoice issued prior to 1 July 2000) you should adjust the total accordingly.

24.  The Periodics Charge Preview report may be sorted by customer account number, site code, or Service Provider number.

23.  Revisions have been made to the setup for the Orange page interface. See here. Please note that unlicenced use is permitted in this version but that future versions of Smart will require you to purchase a licence to use the Orange page interface.

22.  The response request interface to ADSW alarm monitoring software is now available. Contact NT Software to ensure you have the correct version of ADSW.

21.  A warranty expiry date may be stored in the Site Details window

20.  An ATM number can be stored in the Site Details window, and searched on in the list of Sites. 

19.  Operators (those with Operator or Supervisor level) may be prevented from viewing Internal Notes on jobs other than Responses.

18. (Redundant) Some of the system settings in the \Maintenance \System window have been moved from the Job Details tab to the next tab, Display/Dialer.

17.The Location name may be shown instead of the site code in the list of jobs in the Job Despatch screen.

16.  A key may now have notes entered against it. When a key is transferred from one Service Provider to another, this is automatically noted.  The notes may optionally be printed when printing a list of keys.

15.  A document or picture may be linked to an Incident.

  • In the Incident Details, either enter the name of the document, press the lookup [...] button to search for the document, or drag the document from Windows Explorer.
  • To view the document, press the View button. If the document doesn't appear, check that
    • File associations have been set up correctly on this PC, and
    • The document can be accessed from this PC and has the same path as shown in the window (different PCs may use different paths to access the same document).

14.  Exceptions report may optionally show deferred jobs.

13. Invoices may now display the account balance at time of printing, above the remittance advice. To disable this, click on the main 'Print Invoices' button, then uncheck Show Account Balances.

12. Email copies: To confirm that emailed reports have been sent, you can send a copy to any email address.  Set the address in the Workstation Configuration window.  (The address is specific to each PC, so that each operator can keep track of the emails they've sent.)

11.  New search facilities have been introduced to the Location lists.

10. Customer Job History (\Accounts \Customers  \History) has been speeded up and now has options to see details of charges, incidents, and customer notes.

9.  New selection options have been added to operational and exception reports.

8.  GL Summary report (\Accounts \Reports \Sales by GL Code) is now working correctly.

7.  Locations which have been suspended or inactive are highlighted in red in the list of Locations (to set a Location as suspended or inactive, enter a date in the Suspended or Inactive field on the Location Details window). If you select a Location which is suspended or inactive (e.g. for a job) you will be asked to confirm that you want to select that Location.

6. Key register (\Operations\Keys)

    • Double clicking on a key entry allows you to change all details of the key including site or Service Provider
    • You can reassign a single key to a different Service Provider by highlighting the key and pressing the Reassign button, provided no keys are tagged (next section).
    • You may change multiple keys from one Service Provider to another by tagging the keys and pressing the Reassign button.
    • To tag or untag a single key, highlight it and press Ctrl Left Click (hold down the control key and click the left mouse button.
    • To tag all keys in the list, press the Tag All button.
    • To change all keys currently assigned to a Service Provider (or site) to another Service Provider
      • Enter the Service Provider number (or site code) at the top of the window, and press tab.
      • Press the Tag All button
      • Press the Reassign button
      • After pressing the Reassign button, a list of Service Providers appear. Double click on the Service Provider you wish to assign the keys to. You will be asked to confirm your selection before proceeding.


5. A problem which prevented an entry from being saved when it consisted of a time without a corresponding date (the Deferred To time in the Response Details window, and the alarm opening and closing times in the Site Details window) has been resolved.

4.  The default Division and Control Room may be selected when you log in to Smart (this option is only available if you have two or more Control Rooms or Divisions configured in your system).  If an operator is limited to a single Control Room or Division (see \Maintenance\Operators) the Control Room or Division is displayed but cannot be changed.  A Control Room and Division must be selected before you can log in.

3. Site history lists now show Responses, Other Services, Incidents, Site Notes, and (for users with Admin or Accounts access), Charges. Items may be removed from the list by un-checking the box to the right of the list. Double clicking on an item (or pressing the View button) displays further details of the item.  The history list may be viewed by pressing the History button in the Job Despatch, Site List, or Site Details windows.

2. Additional date and time fields have been added to the Response Details window.

    Alarm Off: The time the alarm was silenced by the service provider or alarm monitoring control room.

    Secured: The time the site was made secure

    ETA Received: (May only be viewed by accounts staff or administrators) The time the estimate of arrival on site was received from the service provider.

1. SmartNet introduced. SmartNet enables communications between control rooms. To utilise SmartNet you must install and run the SmartComms program and you require a connection to the Internet (dial-up or permanent connection).  Futher information here
 
 
 

v 3.008 commenced 24/7/00


38.The job date/time fields for Acknowledged, ETA OnSite, and Advised may be hidden (see General Configuration / Service Types).

37.Colour coding and indicators in the Prepare Items for Invoicing window are now as follows:
 

    Column

    Colour

    Means

    Job Number

    Red

    Invoice now

    Customer Name

    Red

    Customer on stop trade, or no customer

    Customer Charge

    Red

    No charge, or overcharge.

    Customer Charge

    Yellow

    Over time

    Contractor Payment

    Red

    No payment when there probably should be one.

    Contractor Payment

    Red

    No customer charge, or contractor payment greater than customer charge.

    First column

    Abandoned job

    Date

    Invoice now

    Date

    Approved by operations

    Date

    Approved by accounts

    Date

    Approved by accounts and operations

    Job Number

    Operational note attached

    On site time

    Deferred job

36.Colour coding and indicators in the Job Despatch window are now as follows:
 

    Column

    Colour

    Means

    Site

    Red

    New (manual) site

    Received

    Yellow

    The job is not dispatched and is either
    - a response less than 5 minutes old, or
    - an other service less than 30 minutes from scheduled time.

    Received

    Red

    The job is not dispatched and is either
    - a response more than 5 minutes old, or
    - an other service past the scheduled time

    Dispatched

    Red

    Received time to on site time (or current time if not on site yet) is outside the customer service standard (if set, else 30 minutes).

    OnSite

    Green

    Deferred job

    OffSite

    Red

    The job has been completed but is awaiting an offsite report and/or customer notification.

    OffSite

    Yellow

    The time on site has exceeded the first charge block for the customer.

    JobNumber

    Green

    Approved by operations

    First

    Checked by operations

    First

    Checked by accounts

    First

    Checked by both operations and accounts

    First

    Job created outside control room (by SmartNet, SmartWeb, or another program)

    Second

    Operational note attached

    Deferred

    Deferred job

35.The operator initials shown in the job details window are now the operator who created the job. Details of operators who changed times or other details on the job are now shown in the System Log \Maintenance\System Log.

34. (Superseded v3.2) On weekends and public holidays, the designated night service provider for a site may be set to autoselect day or night by checking the box Night Car For Weekends/Holidays in \Maintenance \System \Job Details.

33. Operators may be prevented from modifying the job received time or despatched time (see Operator Configuration).

32. (Removed v3.2) If a job requires the alarm company to be notified before it can be considered complete (but is otherwise complete), pressing Ctrl-F8 in the Dispatch window will bring up the Offsite Report window and time and date stamp the advised time.

31. More information is shown in the 'Job Status' column of the Dispatch window.

30. Reminder popup window: Operators and supervisors may now optionally be allowed to prevent this window popping up. (\Maintenance \System \Job Details \Force Reminder - turn this off to allow the option).

29. GST reporting: Smart now supports GST reporting on a cash basis, i.e. when payment is received. When running the GST report (\Accounts \Reports \GST Report), choose 'Cash' as the accounting basis. This will list all payments received in the specified period. If a part payment is applied to an invoice, the GST due is calculated proportionally.

28. Invoicing: A note may be added to the top of all invoices in a run by pressing the Invoice message button in the window which appears after pressing Print Invoice from the main Smart window. A green tick on the Invoice message button indicates that a message has been entered. To remove the message, press the button and then delete it. If there is no message, a red cross appears on the Invoice message button.

27. Invoicing: The remittance advice form may be printed on all pages of a multi-page invoice by checking Repeat Remittance Advice on the Invoice Layout window.

The bottom lines of the invoice may be moved up or down by adjusting the setting  Page Footer Position.

26. Key listings may now be printed from the Key Register window (\Operations \Keys ). Key listings are now displayed on screen and in reports in true numeric order instead of alphanumeric order.

25. The operator can select the time ahead for which scheduled but incomplete jobs are displayed by varying the spin box in the top right of the Job Despatch window (this spin box is not displayed if only Responses are being displayed).

Jobs scheduled for dispatch from 1 to 32 hours ahead may be displayed. Jobs due for dispatch more than 32 hours ahead may be displayed by using the F4:Search function.

This makes it easier to use the Other Service job type for let-ins, escorts, and other job types which are booked days in advance.

24.Jobs can now be marked as checked by operations and/ or accounting staff.

    • each job has checkboxes for checked (operations) and checked (accounts)
    • in a list of jobs, a green tick indicates that the job has been checked by Operations and a red tick indicates that the job has been checked by Accounts.

23. Customers which are flagged as 'stop trade' appear in red in the Prepare Items for Invoicing window and the word (STOP) appears before the customer name.

22. (Temporarily removed.) The list of service providers which appears when selecting a service provider can be set to show only service providers for the current control room - Select \Maintenance \Cars and double click on a car - In the Service Rates/Access tab, select a control room. - this car will appear only on the list for this control room.

21. The operator may be forced to select a customer when adding a temporary site.

20. The operator may be prevented from changing the dispatch time (once set) in the Job Details window.

19. When emailing a report you can now select an alarm company email address from a drop list. Only those alarm companies with an email address (\Maintenance \Alarm Companies) are included in the list. If there are no companies with email addresses, the list does not appear.

18. When printing entries from the Service Log, if a single Division is selected the Division name is printed at the top of the report, making it suitable for transmission to clients.

17. Communications between Smart and SmartNet or other programs (e.g. alarm monitoring software) has been moved to a separate program (SmartComms) which is available on request (additional charges may apply).

16. Periodic pricing when service is commenced, terminated, or suspended during a period: For monthly, quarterly, six monthly, or annual charging frequencies, there is a rounding anomaly, as the actual daily rate applying during the month depends on the number of days in the month. In this case Smart uses the average daily rate calculated over a year, and applies it according to the setting in \Maintenance \System \Periodics \Part Periods.

    • if 'Credit off service' is selected, the normal monthly charge is reduced by the number of days the service was not delivered.
    • if 'Charge on service' is selected, the customer is billed for the number of days the service was actually delivered.

The former setting tends to favour the company, the latter tends to favour the customer.

15. You may now search for a line number or docket number  in the Job Despatch or Item Search windows by using the F4: Search button.

14. The 'Line Number' field in the Job Details window (and associated reports) may be renamed 'Docket Number'.

13. The Job Despatch window can be forced forward if there are undespatched jobs.

12. A new report (\Operations \Periodics Preview) lists details of periodic charges and/or services which have not yet been generated, for a specified period.

11. The 'Copy Customer Details' button in the Site Details window may be now be disabled (\Maintenance \System \Job Details \Prevent Customer Copy).

10. Individual invoices may now be printed from the 'Receive Payments' and 'Account Enquiry' windows.

9. The list of sites can be limited to show only sites for a specified customer. Press the 'for customer' button to the right of the list to select a customer. From the list of customers (\Accounts \Customers \Customer Details) sites for the highlighted customer can be seen by pressing the 'Sites' button.

8. Temporary files generated during report printing are now generated on the user's PC, even when they are running Smart from a server. This resolves a problem with reports not printing in some server configurations. Note that reports require storage space of approximately 1 megabyte per 100 pages on the PC during printing and much more if a logo or other bitmap is displayed on the report or invoice.

7. The Received/Due time in the Job Despatch window is coloured as follows

    • for responses which have not been despatched, amber for the first 5 minutes, then red.
    • for other services which have a scheduled time and have not been despatched: amber 30 minutes before the scheduled time and then red.

6. A 'scheduled' date and time may now be specified for an Other Service which may be different for the 'received' date and time.

5. The keys register (\Operations \Keys) can now be selected by state. The state selected (e.g. NSW) must be set up in \Maintenance \System \Time Zones.

4. Selecting the state of 'VIC' in the list of sites selects sites from 'TAS' too. (NB the list of states is set up in \Maintenance \System \Time Zones.)

3. You may now select the type of network when logging on (select \File \Change Database). The default setting is TCP\IP but other selections may give improved performance depending on the configuration of your network and PCs. After changing this setting, press Continue, then shut down and restart Smart.

2. Fax numbers may now be stored for site contacts.

1. Invoice audit report now allows selection by invoice number and shows totals by periodic frequency and division.

v 3.007 Commenced 1/7/00

14. New report (Invoice Audit) lists items invoiced in date range by various criteria. Select \Accounts \Reports\Invoice Audit.

13. Permanent order numbers: Any entry in the Schedule Number field for a site will be used as the default order number for a response or service created for that site, provided that the setting \Maintenance \System \Display \Use Site Schedule as Order Number is checked.

12. A new invoice printing option (Ignore Billing Cycle) has been provided which has the effect of printing all invoices in the invoice queue regardless of whether the customer's billing period has rolled over.

11. The Service Log (\Operations \Service Log) now has an option to group output by Service Provider.

10. Export to spreadsheet (\Accounts \Export \Export to spreadsheet) now shows GST, 'BAS Number', and line number. The 'BAS Number' is the GL code set in the Customer Rates window. If no code is set in this window, the GL code set in the Service Code details window is used.

9. "Response Action Summary" report now shows totals and site code.

8. A car or remote control room which has been despatched a job via SmartNet can be required to provide acknowledgement that they have received the job and/or provide an estimated time of arrival (ETA) on site. In this case, check the appropriate boxes on the Car Details window.

7. The list of sites may now be restricted to show only those for a specified state (see lower right of screen).

6. New times may be entered for alarm responses: Acknowledgted, ETA On Site, Advised. 

5. (Superseded)

4. When printing or reprinting invoices you may select invoices for a specified customer. When reprinting invoices you may optionally print only outstanding invoices. (Handy when collecting old debts.)

3. When you preview invoices and then cancel them, the invoices which have been generated are deleted. This may cause unexpected results if two or more operators attempt to simultaneously print new invoices.

2. Daily requirement (e.g. for patrols) can now be specified on the Periodic Charges and Periodic Services windows.

1. Line/docket  number now displayed on Job Details window.

v 3.006 Commenced 1/06/00

4. Periodic charge or service details may now be accessed from the Job Details window.

3. Time of Day report

2. Orange pager interface (availability subject to your licencing arrangements).

1. Access level revisions

© Skorpion Pty Ltd 2005