(Another term may be used instead of 'Alarm Companies' depending on your
system configuration).
An Alarm Company is a company with an interest in the Location but which does
not pay for services at the location. Linking an Alarm Company to a
location enables the operator to access contact details for the Alarm Company
and allows job listings and other reports to be selected by Alarm Company.
Operators can be forced to specify an alarm company when adding or
updating a location if either of these settings are
configured:
The list of Locations (including the one which appears when selecting a
Location for a job) can be restricted to show only Locations for a designated
Alarm Company.
To enter or update Alarm Company details, select \Maintenance \Alarm
Companies from the Main Menu.
The information which can be entered in the Alarm Company Details window
includes
|
Send Reports Via |
The method of communication to be used when generating Scheduled Reports. |
|
Order Number Required |
An order number must be obtained from the Alarm Company
- if At Start, before the job can
be despatched.
- if At End, before the job can
be considered complete.
|
|
Line Number Required
(may be labelled Docket Number Required) |
A line number or docket number must be obtained from the Alarm
Company
- if At Start, before the job can
be despatched.
- if At End, before the job can
be considered complete.
|
|
Billing Account |
Press the button to select from a list of customers or clear the
current selection.
If the operator chooses to bill the Alarm Company when entering a
Temporary Location, this customer account will be used (the operator does
not have this option if the Alarm Company is not linked to a Customer
account). |
|
Advice of Completion Required |
The Alarm Company must be advised of the outcome before a job can be
considered complete.
|
| Billing Instructions |
Determines what happens when you add a new customer when taking a
job from this Alarm Company (by pressing the 'New Location' button
in the list of locations).
- Operator Chooses means
that the operator manually determines who to bill
- Location means that by
default, a Smart Customer will be added with the same name and
address as the Location.
- Later means that the
billing instructions can be determined after the job is
complete.
- This Account means that
the job will be charged to this account.
The operator may over-ride these settings (if permitted) while
entering the location details.
- Default Service specifies
the service which will be the default whenever you create a new
job for this location. Generally speaking you would need to select
a service here only rarely, when the service you provide for this
alarm company has different service parameters to your normal
service.
If you do not specify a default service here, the service will
default to R (Response). |
|
Contacts |
When you first access this area, the list of roles defined in your
system (e.g. General Manager, Operations Manager, Admin Manager) is shown.
To add a person, right click and choose Add.
Roles are defined in the area accessed by selecting \Maintenance \Smart
setup\Contacts & Notifications\Roles from the Main Menu. |
|
Monitoring System |
Details of the alarm monitoring system (if any) used on behalf of the
Alarm Company. Smart support staff will advise how to complete this
section if required.
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