Alarm Companies

(Another term may be used instead of 'Alarm Companies' depending on your system configuration).

An Alarm Company is a company with an interest in the Location but which does not pay for services at the location. Linking an Alarm Company to a location enables the operator to access contact details for the Alarm Company and allows job listings and other reports to be selected by Alarm Company.

Operators can be forced to specify an alarm company when adding or updating a location if either of these settings are configured:

In the General Configuration window, System tab, Require Alarm Company when adding location
In the Operator Configuration window, the setting Location Details / Require AlarmCo

The list of Locations (including the one which appears when selecting a Location for a job) can be restricted to show only Locations for a designated Alarm Company.

To enter or update Alarm Company details, select \Maintenance \Alarm Companies from the Main Menu.

The information which can be entered in the Alarm Company Details window includes

Send Reports Via	The method of communication to be used when generating Scheduled Reports.
Order Number Required	An order number must be obtained from the Alarm Company if At Start, before the job can be despatched. if At End, before the job can be considered complete.
Line Number Required (may be labelled Docket Number Required)	A line number or docket number must be obtained from the Alarm Company if At Start, before the job can be despatched. if At End, before the job can be considered complete.
Billing Account	Press the button to select from a list of customers or clear the current selection. If the operator chooses to bill the Alarm Company when entering a Temporary Location, this customer account will be used (the operator does not have this option if the Alarm Company is not linked to a Customer account).
Advice of Completion Required	The Alarm Company must be advised of the outcome before a job can be considered complete.
Billing Instructions	Determines what happens when you add a new customer when taking a job from this Alarm Company (by pressing the 'New Location' button in the list of locations). Operator Chooses means that the operator manually determines who to bill Location means that by default, a Smart Customer will be added with the same name and address as the Location. Later means that the billing instructions can be determined after the job is complete. This Account means that the job will be charged to this account. The operator may over-ride these settings (if permitted) while entering the location details. Default Service specifies the service which will be the default whenever you create a new job for this location. Generally speaking you would need to select a service here only rarely, when the service you provide for this alarm company has different service parameters to your normal service. If you do not specify a default service here, the service will default to R (Response).
Contacts	When you first access this area, the list of roles defined in your system (e.g. General Manager, Operations Manager, Admin Manager) is shown. To add a person, right click and choose Add. Roles are defined in the area accessed by selecting \Maintenance \Smart setup\Contacts & Notifications\Roles from the Main Menu.
Monitoring System	Details of the alarm monitoring system (if any) used on behalf of the Alarm Company. Smart support staff will advise how to complete this section if required.