All about SMART

SMART is a sophisticated dispatch, management, and billing system built to power your business 24 hours a day, 7 days a week.

Business benefits

SMART is engineered specifically for the Australian security industry. It can also be tailored to your business and even to specific operators within your business.

Alarm Monitoring Automatically calculate and bill monitoring charges. Make monitoring account information available in SMART and your accounting system without rekeying.

Alarm Installation Quote, dispatch, and bill installation and maintenance jobs, including parts and labour. Schedule maintenance programs. Link to your mobile data system.

Alarm Response Dispatch an alarm response in as little as 15 seconds. Automatically calculate pricing for customers and contractors. Bill responses daily or at any other interval. Reconcile contractor invoices. Performance reports and graphs.

Patrols Create and manage run sheets. Track equipment issue. Record actual patrol times (including download from recording devices). Produce exception reports. Bill and pay on fixed price or per patrol basis.

Guards Fixed or ad hoc rosters; track licencing and equipment; apply conditions; 12 shift types and unlimited pricing per shift.

Cash In Transit Create and manage run sheets. Charge or pay on fixed price basis (any billing period) or per call. Detailed instructions on run sheet.

Debtors and Creditors Fast invoicing, payment recording, credit issue, contractor invoice reconciliation. Interface to your accounting system. Many standard reports. Export to spread sheet or word processor.

System wide On line and popup help; standard Windows user interface and industry standard database (Microsoft SQL); 24x7 support; integrated emailing and export; learns as you go; configuration options to relect your business needs.

Communications RemoteSmart for secure remote access by customers or contractors.
SmartNet for communication with other Smart systems.
Standard interface for mobile data systems

Affordability With pricing from only $75 per week (ex GST) SMART will pay for itself if all you do is reduce your administrative overheads by a few hours a week. If you use SMART's capabilities to grow your business your investment will be returned many times over.

SMART Features in detail

Subject to change without notice.

1. The following features are included in all SMART systems
Dispatch
Comprehensive Location information	Stores a wide range of information about the locations where services are carried out, including contact, service provider, and alarm system information and full service and contact history
Multiple time zones	Handles any number of time zones for dispatch purposes.
Map references	May require data to be sourced and/or converted by a third party.
Public holidays	Tracks public holidays by region for scheduling and billing purposes.
Prepares Quotation	Enter details of time and materials and have pricing calculated.
Fast Dispatch	Operator can create and dispatch a response job in seconds. All relevant information is immediately available, or one click away. Service provider and billing details are automatically determined. Operators are prompted to enter required information. User-definable codes and standard phrases for fast data entry. Operator may be forced to acknowledge date-specific instructions. Full location history displayed in a single window. Jobs may be scheduled for later dispatch.
Tracks time and materials	Multiple shifts or parts per job
Officer logging	Records driver of service vehicle
Incident Database	Records non-chargeable events
Operator Reminders
Basic safety checks	Suitable for a small number (say 6) of personnel reporting in.
Schedule Periodic Services	Generates simple jobs at any interval, handles holiday surcharges and part periods.
Status Graph	Displays live summary of jobs in progress.
Operational reports	Includes listings, performance reports, exception reports, service provider analysis, forecasts, time of day.
Billing
Schedule Periodic Charges	Generates fixed charges at any interval, handles holiday surcharges and part periods.
Customer-specific rates
Location-specific rates
Prepare items for invoicing.	Calculates pricing. Warns operator if pricing appears incorrect.
Generate and print Invoices	Prints invoice on plain paper or letterhead. Complex billing cycles if required.
Process customer payments	Apply payments to multiple invoices. Credit invoice with a view mouse clicks. Print bank deposit sheets.
Print Statements
Financial Reports	Sales and invoice analysis
Account Enquiry
Zip codes (post codes)	Input and update of Australian postcodes direct from web. Small fee may apply to set up other postal codes.
Integration
Customer MailMerge	Exports mailmerge file based on account status.
Export to General Ledger	Exports totals by ledger code for any period. Supports MYOB, QuickBooks, Attache
Export to Spreadsheet	Exports job/charge listing in .CSV format
Microsoft Office Interface	Data accessible from Microsoft Word and Excel
Export location contact information	Exports data in a format suitable for handheld devices.
Direct integration	See below for optional modules which provide direct integration with other systems.
System and support
Context-sensitive help	Latest documentation is also available on the Skorpion web site.
Workstation-specific configuration	Workstation can be restricted e.g. to view only.
High performance database	Microsoft SQL (industry standard) Multiple databases may be utilised for testing or training.
Automated backup
7x24 support	Unlimited online support (subject payment of support fees)
Change requests	We seek your input into future versions of SMART. Urgent changes (for example to support specific customer needs) can be implemented quickly on a chargeable basis.

2. SMART modules.

Feature Std = Standard Opt = Option	Smart Standard		Comments
Feature Std = Standard Opt = Option	Std	Opt	Comments
Dispatch
Definable Service Types			(SMART Light has service types of 'Response', 'Service', 'Charge')
Multiple Control Rooms			Supports multiple operational units
Bulk Update			Make bulk changes to location details.
Job Classification			Classify job for later reporting and analysis
Schedule Patrols			Schedule patrols, print run sheets, track in real time if required. (Supplier payment calculation in SMART Standard only)
Schedule Guards			Schedule guard shifts, print job sheets, track in real time if required (including safety checks), calculate charges and (SMART Standard only) payments
Schedule Technicians			Calendar-based visual view of scheduled jobs, drag and drop to reschedule, customer notification reminders.
Automated Safety Checks			Uses automated voice response to process large numbers of safety calls. Requires Guard Scheduling module
Key Register			Manages issue of keys to service providers
Inventory Control/ Warranty Tracking			Manages part inventory, tracks installed assets.
MobileSMART			Enables communication with portable devices e.g. Palm, PocketPC, Mobile Data Terminal Smart Light does not support wireless communication
RemoteSMART			Enables secure remote operation of SMART via Internet. Smart Light does not include access control.
SMARTnet			Enables two or more SMART systems to communicate
Billing
Multiple Divisions			Bills and reports by operating division/company.
Supplier Payments			Calculates contractor (supplier) pricing. Reconciles contractor invoices and prepares payment advice. Exports contractor invoice details to accounts system if interface fitted
MYOB Interface			Exports customer invoices, payments, and credits (all systems), supplier invoices (Standard SMART only)
QuickBooks Interface			As MYOB Interface
Other Accounting Interface			Custom interfaces to most accounting systems are available at modest cost.
Integration
Alarm Monitoring Interface (SIMS)			Copies SIMS accounts to SMART, checks billing status, schedules billing. (SIMS Sync) Enables SIMS to initiate response and service jobs in SMART (SIMS Import)
Alarm Monitoring Interface (ADSW, Patriot, MAS)			Reads details from monitoring, checks billing status, schedules billing, integrates with monitoring window.
Custom interfaces can be produced for most other alarm monitoring systems.
System
Access Control			Controls access by SMART users and logs user activity. Enables configuration for individual users or user types.
Zetafax Interface			Enables seamless faxing of reports and invoices. Requires Zetafax installation
Email/autodial interface			Enables seamless emailing of reports and invoices. Requires email account. Enables direct dial of any telephone number in SMART. May require telephone system interface.